Throughout my roles as an account manager and business development manager, my focus has always been on enhancing every facet of collaboration. While I cherish informal conversations with key stakeholders and business partners to build rapport and genuine connections, I also relentlessly strive to elevate all dimensions of our business engagement. My journey has seen me step into project management shoes, spearheading the development and rollout of a cutting-edge ECTN system that transformed customer experiences. This venture required seamless orchestration of a multifaceted ensemble – from internal project teams to IT squads and our valued customers. A staunch advocate of continuous enhancement, I have driven the optimization of operational workflows, IT systems, and other pertinent domains. Sharing insights within my team is paramount. I have kick-started internal training sessions (ranging from French language skills to shipping logistics and IT insights) to spotlight critical facets of our operations. This collective learning approach fuels our joint optimization efforts. In essence, I am an adept project and account manager with a global mindset, dedicated to nurturing international business growth and refining the quality of our product and service offerings.